Log in to your BT Cloud Work portal as an Administrator.NOTE: When all members of the primary and overflow queues are unavailable, the call will be handled according to the Call Handling rules of the primary queue. The members in the overflow queue will always be called on a Rotation sequence. ![]() When all members of the primary queue are in an active call, incoming calls to the primary queue will spill-over to the overflow queue. All calls are offered to any available agent in the primary Call queue. average time to answer per queue event data. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently. ![]() Configure overflow agents as call queue pick up members. Let us know if you would like this data any other way, e.g. Hi all, Ive confirmed with our call queue product manager that this feature will not be implemented beyond these workarounds: 1. But if a call is transferred (from another staff) Press 5 to forward the voicemail to a different. We will look at adding this information to the call-log API data. Open the RingCentral app on your desktop or web browser. then after a certain number of ring overflow into another queue and ring those extensions simultaneously. RingCentral is basically a cloud-based communications app that combines phone, text, voicemail, team communications, and document sharing on one platform, but it works with physical VoIP phones as. While RingCentral Live Reports Queue Activity Report has an Average Time to Answer dashboard item, the API doesn't have this information yet. Settings preserved include:Ĭalls to a Call queue with Overflow are handled as an extended single Call queue. Call Queue ring simultaneously the overflow into another call queue simultaneously Merged Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. It enables Call queue managers and Administrators to re-use existing Call queue groups to extend a Call queue while preserving the settings of the primary Call queue group. The Overflow Call queue feature is available for BT Cloud Work Connect and Collaborate users. Directed call pickup Call queue overflow Call queue routing options Call queue remote member management Call queue pickup Group call pickup (Ring group) Hunt group Business SMS Essentials Standard Premium Ultimate Business SMS allocations (per user per month, pooled across accounts) 6 25 100 200 500 Group SMS International SMS7 Business MMS.
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